Some
decisions are hard. For different reasons. How to go forward in a country after
civil war is what constitutes a wicked problem, that has no right solution and
where you can only hope to help people form a common vision of the future and
start moving in that direction.
Deciding
what cancer treatment to choose when the doctor presents the alternatives is
hard because you are ill and tired and don't have the knowledge to understand
the consequences. Putting down a beloved pet who is in a lot of pain and
terminally ill is often a given choice, but so very hard to execute.
Another
tricky situation is when two options seem equally good, but in different ways.
Should I live in the city or in a suburb? Buy a Volvo or a Saab? If you don't
find a way out of this situation, you will be stuck in what Robert Fritz
calls an oscillating structure. The remedy is to list all the underlying
factors and set them against each other. Is having a garden more important than
being close to work? Is extra legroom more important than boot space?
Fritz has
also developed a method for identifying what to focus on when an organisation
is in trouble, but doesn't know where to start. He calls it digital
decision-making. How is the market doing, fine or not? Growing or not? Are
the employees fine or not? Is this a trend?
Some
decisions shouldn't be that hard. For example, if you should stay at your
present workplace or not. Or if you as a boss should help an employee find
another job. Again, there is help available. This time from Marcus Buckingham, who investigated what
characterises a good workplace and developed methods for doing strength-based employee interviews. I really like his book "First, break all the rules".
Another
no-brainer should be what suppliers to keep and what customers to continue
working with. Tom Peters has captured this
well in his Lust
Hierarchy for customer satisfaction. It ranges from satisfy, conform to
requirements, exceed expectations, delight all the way to a big WOW from raving
fans who lust to work with you and come up with excuses to do so.
Finally, it
shouldn't be that hard to see if a person is interested in you or not and make
the decision to stay or to leave. This topic was explored in Sex
in the City, where the message "he's not that into you" was
coined and later turned into a book.
Mark Manson put it a little more crudely in his 8 minute read blog entry "Fuck yes or no", although the message is the same: If you’re in the grey area to begin with, you’ve already lost.
Mark Manson put it a little more crudely in his 8 minute read blog entry "Fuck yes or no", although the message is the same: If you’re in the grey area to begin with, you’ve already lost.
We all deserve to
be with someone who is totally into us.
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